Blue Water Yachts

A forum for discussing topics relating to MacGregor Powersailor Sailboats

Moderators: Catigale, Paul S, Heath_Mod, beene, Hamin' X, kmclemore, tangentair

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Do+fus1
Deckhand
Posts: 45
Joined: Sun Feb 22, 2015 11:39 am
Sailboat: MacGregor 26X
Location: Spokane Valley, WA 2001 26X Mac 'N Seas

Blue Water Yachts

Post by Do+fus1 » Thu Sep 22, 2016 1:44 pm

I placed an order with BWY using there new online parts store. The order was for a halyard aft kit and a new line for a halyard. I've been checking my order and all it says is that it is being processed. When ordering in the past using the old system, the orders were processed immediately. I contacted them yesterday morning via email and haven't had any response. What has happened to their service?

PAWSEIDON
Deckhand
Posts: 27
Joined: Fri Apr 29, 2016 6:15 pm
Sailboat: MacGregor 26X
Location: SFO Bay Area - Redwood City Marina

Re: Blue Water Yachts

Post by PAWSEIDON » Thu Sep 22, 2016 2:50 pm

Too much TECH. Nobody wants to talk to anyone anymore.

Give them a CALL. I have ordered from them in the past, and even needed to follow-up on a the order and the best service I have received is when I TALKED to someone.

They are very nice, and will tell you exactly what up. They have a spl MAC person who is great.

Give it a try :)

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taime1
First Officer
Posts: 224
Joined: Sun Jul 22, 2012 9:09 pm
Sailboat: MacGregor 26M
Location: Ottawa, Ontario, Canada 2004 Mac 26m, Honda BF50

Re: Blue Water Yachts

Post by taime1 » Thu Sep 22, 2016 6:13 pm

PAWSEIDON wrote:Too much TECH. Nobody wants to talk to anyone anymore.

Give them a CALL. I have ordered from them in the past, and even needed to follow-up on a the order and the best service I have received is when I TALKED to someone.

They are very nice, and will tell you exactly what up. They have a spl MAC person who is great.

Give it a try :)
Totally agree. They really are great to deal with and they know the boats very, very well. I've just ordered a bunch of things with them and, as usual, got stellar service.

I also discovered they are open on Mondays now too.

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mrron_tx
First Officer
Posts: 452
Joined: Mon Oct 14, 2013 3:21 pm
Sailboat: MacGregor 26M
Location: Dauntless located in Grapeland Texas

Re: Blue Water Yachts

Post by mrron_tx » Thu Sep 22, 2016 7:57 pm

I have made many many purchases from them , all by talking to Ezra in the parts department...... Excellent People :) Ron. Dauntless :macm:

PAWSEIDON
Deckhand
Posts: 27
Joined: Fri Apr 29, 2016 6:15 pm
Sailboat: MacGregor 26X
Location: SFO Bay Area - Redwood City Marina

Re: Blue Water Yachts

Post by PAWSEIDON » Thu Sep 22, 2016 8:13 pm

mrron_tx wrote:I have made many many purchases from them , all by talking to Ezra in the parts department...... Excellent People :) Ron. Dauntless :macm:
Ezra, that's the guy. He's Great.

:)

tlgeddes
Chief Steward
Posts: 62
Joined: Thu Nov 19, 2015 11:43 pm
Sailboat: MacGregor 26M
Location: New Mexico

Re: Blue Water Yachts

Post by tlgeddes » Thu Sep 22, 2016 8:29 pm

PAWSEIDON wrote:
mrron_tx wrote:I have made many many purchases from them , all by talking to Ezra in the parts department...... Excellent People :) Ron. Dauntless :macm:
Ezra, that's the guy. He's Great.

:)

Ditto. I call and he has always helped. I try to consider the time zone they are in and avoid the lunch hour. Usually get through 10 am their time.

Do+fus1
Deckhand
Posts: 45
Joined: Sun Feb 22, 2015 11:39 am
Sailboat: MacGregor 26X
Location: Spokane Valley, WA 2001 26X Mac 'N Seas

Re: Blue Water Yachts

Post by Do+fus1 » Thu Sep 22, 2016 8:45 pm

I called today, answering machine, no response will call again tomorrow. It was better when you called in your order.

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Cougar
Engineer
Posts: 146
Joined: Mon Jan 12, 2015 6:02 am
Sailboat: MacGregor 26X
Location: Leeuwarden, Netherlands

Re: Blue Water Yachts

Post by Cougar » Fri Sep 23, 2016 3:40 am

Sounds like they're off for a couple of days. Nothing to do with either calling or using the web form. I did my business with Ezra using the web form and email. No problem whatsoever.

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RussMT
Admiral
Posts: 5527
Joined: Thu Oct 11, 2007 2:01 pm
Sailboat: MacGregor 26M
Location: Bozeman, Montana "Luna Azul" 2008 M 70hp Suzi

Re: Blue Water Yachts

Post by RussMT » Fri Sep 23, 2016 10:43 am

I didn't know you could order online. That must be new. As mentioned above, I wouldn't trust it so much. BWY is operated by great people, but they don't seem to be tech savvy. Calling orders in has always been the way. And there are days in the middle of the week when they are closed.

* Just checked out the new web site. Looks great. But evidently with bugs.

--Russ

Do+fus1
Deckhand
Posts: 45
Joined: Sun Feb 22, 2015 11:39 am
Sailboat: MacGregor 26X
Location: Spokane Valley, WA 2001 26X Mac 'N Seas

Re: Blue Water Yachts

Post by Do+fus1 » Fri Sep 23, 2016 1:39 pm

Just talked to Ezra and everything is cool. Part of my order is back ordered, just a little communication problem.

gregor
Posts: 5
Joined: Mon Aug 01, 2011 8:54 am
Sailboat: MacGregor 26X

Re: Blue Water Yachts

Post by gregor » Fri Sep 23, 2016 2:33 pm

I ordered a main halyard for my MX and a pair of spreaders from Ezra. Got everything delivered so quick I thought I was dealing with Amazon.

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